Customer Testimonials
Very satisfying
Tire rotation is far too expensive No Good dealership takes too long for a simple oil change tire rotation
Jaylan was so attentive and responsive. Everything went extremely smooth and it was a wonderful truck buying experience
Recently purchased a 26 GMC Sierra 1500
From Mr. Willie Martinez during the summer sales event and I can’t say enough great things about he handle the entire process. I knew what I wanted so testing driving the truck was not necessary. He was not pushy, he got me the best truck and with the help of his sales Manager Patrick Benard I got the best deal of 8 dealerships in the Atlanta and surrounding areas that I was communicating with.
I would highly recommend Jim Ellis GMC and for you to work with Willie, he will make the best deal for ... Read More Google - Jun 25, 2026
Took my car in for an oil change, recall and to fix a washer pump. Everything was fixed without issue.
Very professional and full of integrity! Did not charge me when problem did not occur with car in their possession even though they kept testing.
I would like to thank PAUL for helping me get my dream TAHOE he was awesome he answered all my questions and he was very professional I will be sending some of my friends his way and thanks to ALEX for helping with the financial side as well.
This is the only dealership I trust with my Chevrolet, GMC, and Cadillac vehicles.
In an industry where honesty and quality service can be hard to find, this dealership stands above the rest. They are, without a doubt, one of the best service departments in Georgia and the Southeast.
A special thank you to DeWayne in Service and to Harley and his team of technicians. Their attention to detail, professionalism, and commitment to customer satisfaction are second to none. They genuinely care about their customers and take pride in their work.
I recently had a complete engine replacement performed here, ... Read More Google - Jun 18, 2026
I had a great experience with the members of this dealership. Keep up the outstanding service.
Service Rep was very knowledgeable.
You totally screwed me over. I asked the service manager to contact me. Nothing but crickets.
Very professional. Harley always does a great job! Harley is very professional and knowledgeable Awesome
No hassle and didn't try to pressure me into buying something I didn't want. He showed me the car I was interested in and handle all the paperwork so that my purchase was done in a very timely manner.
I received good service from the team at Jim Ellis for the driver’s side airbag replacement recall notice. I appreciate their great help.
The team did right by me and that’s the highest praise I give. Dwayne stands out as he took point in making sure I was informed with the process along the way and worked to be sure my vehicle was road worthy as quick and safe as possible. Will definitely be giving my business to them in the future. Thanks to the entire team from the desk to the shop and everywhere in between!
Thank you for your care and service in fixing my vehicle, I appreciate your care.
Overall the person I had seemed lazy. He was upselling me which I get but I've had him before and he told me a bunch of wrong information that gave me the run around regarding my warranties that were purchased. I was eventually able to get everything taken care of no thanks to him. I prefer anyone else in the service department. Most others have been helpful.
Everyone was very professional and helpful. I had a great experience and I love my car.
Went in for 1st service (6500 miles), which was just oil change and tire rotation. Shouldn't take over 2 hours for this service. I would expect an 'express option' fo standard service
Willie Thompson and Team have been excellent. Providing amazing customer service with an awesome attitude and positive smile. Keep it up - Thank you, GGC
He is so helpful, patient, competent and we had the best experience of purchasing with him
I wanted to share some feedback regarding my recent experience at Jim Ellis. My vehicle was in service for a pending repair of approximately $1,800, coming only six months after I had already completed a major turbo repair. Because of the circumstances, I made the decision to trade the vehicle and purchase another one from your dealership. The experience started off very positively. The initial greeting and interaction were welcoming and professional. However, at some point during the process, the experience shifted and became much less positive. One unexpected issue was the discussion surrounding the diagnostic fee. Since I was purchasing ... Read More DealerRater - Jun 4, 2026
Ted is the BEST. I feel confident in his assessment of my needs and the most economical way of addressing them.
Got me in... job well done! Couldn't ask for better service! Got me in... kept me advised on progress... made sure I didn't pay for anything I didn't need. Job well done! Couldn't ask for better service!
It was a great excellent experience. The work was accomplished at the stated time.
Great customer service has usual He is very friendly and checks to make sure I have the services I need add windshield blades when I got there. Can not thank enough for his help with service for my car all the time.
Very professional, courteous and nice. Chris Pennington answered all my questions in a very courteous and professional manner. The nice friendly and professional environment makes the wait well worth it.
Great customer service! Richard gave me the red carpet treatment! Amazing I will always purchase from this dealer
Had an amazing experience with Chris at Jim Ellis Buick GMC. Dude was patient, no pressure, and actually listened to what I needed. Made the whole process smooth. 20/10 service — would 100% go back and recommend him to anyone.
I came in for a simple oil change and new windshield wipers. It was quick and easy. I was appreciative of the lounge area, especially enjoyed the outside option. Thank you!
Excellent job. It was good working with Dwayne. He made sure that someone was available to work on the car as soon as possible.
When picking up vehicle I felt I was intruding by asking questions, my sales person showed no interest and iI felt like I d I was bothering him
I just wanted to say how grateful I am for the amazing service I received. The service rep went above and beyond to help fix my car and even found a way to get the repairs done. Their professionalism, communication, and willingness to help truly made a stressful situation so much easier.
I had an outstanding experience at Jim Ellis GMC, and I cannot say enough great things about the level of service I received. Dewayne Ivory truly went above and beyond to make sure all of my concerns were addressed. From the moment I arrived, he was professional, attentive, and genuinely committed to helping me.
Dewayne took the time to clearly explain everything in a way that was easy to understand, which gave me complete confidence in the service being done on my truck. It’s not often you come across someone who combines knowledge, patience, and excellent customer care the ... Read More Google - May 27, 2026
I was very satisfied with the service and the that I was there and the print out information
Always easy to make appointment with great service advisors All good All good All good
Wonderful and easy experience with great professionals. 10 out of 10! This was the easiest experience I've ever had.
Jaylen was amazing. He work with me and meet me right where I needed with the price.
I like that they sent me a video showing what they were doing with my vehicle. I think that was an amazing idea.
This dealership is staffed with employees who listen intently to the reason you’re there, and it is evident that they will do everything to ensure you leave with a smile.
Jim Ellis GMC is great! They took quick, excellent care of us when our Yukon had transmission troubles by getting us into another vehicle with very little trouble. I would recommend them to anyone.
Customer service is really good and they’re accurate with the time that’s you’re quoted to have your vehicle in and out.
(Translated by Google) My experience was the best possible, I recommend them 100%! The salesman Jonathan and the manager Andre Carvalho were instruments used by God, doing excellent work and directly contributing to the realization of a dream! (Original) Minha experiência foi, a melhor possível, recomendo 100%! O vendedor Jonathan, e o gerente Andre carvalho foram ferramentas usadas por Deus fazendo um trabalho de excelência, contribuído diretamente para realização de um sonho!
Chris did a good job and helped out alot great service would recommend everyone to come here.
Awesome, maintenance manager. He was very helpful working with me to get back to Augusta as soon as he could with the work load he in front of him. Thanks for an awesome job.
All good great service and 10:10 would recommend
Very good customer service good communication Clean and comfortable waiting room with water and coffee ??
Amazing customer service. Dewayne always takes care of me when I come in.
Tommy really took care of my daughter after she broke down. As a dad, that is all I can ask for.
Dewayne provided me outstanding service and professionalism. Very helpful, patient, and attentive throughout the entire experience. Truly went above and beyond — greatly appreciated!
Ted was friendly and professional. Great customer service !!! He explained exactly what was being done to my car so I had a clear understanding
The BEST team to buy a car. My experience was truly wonderful and not stressful. Ask for the wonderful Naiya and the wonderful Tim if you are looking for a stress free car buying experience.
Over all good job done, however the service department moves slow- I came in to have bed cover installed I arrived a little before 11: am didn’t leave until 2:45 pm most of staff courteous.
Easy recall, simple but adequate waiting area I could work while I waited Easy service recall, simple but adequate waiting area. I could work while I waited for my car to be serviced.
Dewayne is amazing and always kept me up to date with everything that was going on with my vehicle. Exceptional customer service!
Good service first time had to get a fog replacement for the front grill and inside step panel redone.
Don't trust them. Will not buy here.
Chris is amazing, my favorite advisor for sure out of all the dealerships I ever been to
The service that I received that Jim Ellis was phenomenal!!! I will recommend anyone I come across who needs a vehicle to Jim Ellis.
This is one of my favorite dealerships I've ever dealt with, and you could say, I'm somewhat of an expert as i've owned, probably about fifty different cars and dealt with almost everyone. As far as advisors, Chris Pennington is the best. Has to be my favorite advisor of all time
Hese guys are the best and the fastest service this side of town thank you
I will say every time I have come for service it has been none other than the best. Ted has been my service representative and I have been highly satisfied with him. Highly recommended.
The staff was very friendly, but waiting almost four hours for an oil change—when I already had a scheduled appointment—is ridiculous!
(Translated by Google) I came to get my car serviced. The staff was very friendly, and the waiting area was comfortable, but waiting more than 3 hours for an oil change seems absurd. I won't be returning to this location. (Original) Vine a hacerle el servicio al auto, el personal muy amable, el area de espera comoda, pero esperar mas de 3 horas por un cambio de aceite, me parece absurdo, no volvere a esta location
Jim Ellis Buick GMC of Atlanta is my favorite place to visit and take my 09 denail truck for service , thanks GUYS.....keep up the Good work- PRAISE GOD
It was a bit of a wait when I got there but the guys was transparent and helpful with the vehicle and the buying process
Rodney! I came back to the dealership today for a follow-up on my 2021 Tacoma and he was incredibly helpful and fast. He made sure I got my full tank of gas as promised and was very professional. Also, a shoutout to Richard Bishop for a great closing. Best car buying experience in Atlanta!
Ted is the best!!! Whether it’s regular oil change service or replacing another tire that’s snagged a nail, he is also available, knowledgeable, and ready to help - all underscored with a great sense of humor. I am delighted I purchased my Buick Encore from Jim Ellis and am delighted with the service I have received over the past 4 years since the purchase.
Ted is great to work with always willing to help any way possible! Great experience
After purchasing my 2026 Buick Envista after 3 days it messaged me to refill the window washing fluid. Now that was 1 item that was forgotten. Why would I have to buy anything for a brand new car?
From the moment we walked in we felt very comfortable and relaxed. Larion met with us within a couple minutes and had the vehicle brought around while we chatted for a bit. The vehicle was the cleanest we had seen and he went over aspects of it and never rushed us at all. While on the test drive he went over the different features and explained the differences in the models we had looked at. Once we were "sitting in the chair" it felt more like 2 friends catching up and never like it was a transaction. Waiting for ... Read More DealerRater - May 1, 2026
Ted, is courteous and kept me informed throughout my service appointment. Made sure the service appointment was quick and through.
I would like to thank Chris for helping us out through the process of getting the Buick envista highly recommend anybody to work with him.
The service was great ! Quick, great communication and very welcoming, I will definitely recommend to anybody .
This was best experience ever had purchasing a car. Everyone work with me and gave me best welcoming service. They all explain to me and made sure I was satisfied. It was fast and superior service. I can’t even say how much happy I am . I even referred them to other people who looking for a car
Harrison helped me so much! He was so kind and respectful. Never felt pushed like other places wanting your money. He was so patient with myself and mom through it all. I recommend Harrison to anyone looking for a car!
The best car buying experience I have ever had bar none. Just an overall awesome experience
Tommy went beyond the call of duty to accommodate me with having the turbo replaced in my vehicle.
He was very customer service oriented and explained my service info detail. He was great.
Friendly and professional service. Competent staff. Comfortable waiting area. Having water and coffee available is a plus. Time to inspect and repair vehiclw was reasonable. Ability to ask questions and receive clear answers is invaluable when I know little when repairs are needed.
Great service from staff and quick with vehicle service. Very satisfied with the way they handle service.
I was satisfied with the people there, but need to inform customers about buying policies
Went for a fog replacement and inside foot step replacement on the left and right.First time going Thank you.
Service was slow. Took 2.5 hours for oil change and rotation. Slow, slow, and slow.