Customer Testimonials
We had a minor incident with my truck at the dealer and they were accommodating and immediate which i appreciated very much. Highly recommend.
Excellent communication and made my accessory installation process ease and seamless. Excellent communication from start to finished. Dewayne made my accessory installation process easy and seamless.
Very poor customer service. All of the personnel seem that they want to avoid eye contact so they don't have to wait on you.
First Rodney was incredible with working this deal. Communication was there, he was patient. Did the work of what I was asking and never veered away. I also didn’t feel rushed or pressured. His customer service is amazing. I met Larion and spoke with the day of purchase. Personality impeccable. He ensured I knew everything I needed to about the car before driving away. He was patient in describing the features and going the extra mile for fine detailing.
We had a great experience with Larry and Willie at Jim Ellis Buick GMC. Didn’t feel pressured at any point in the buying process. Both of these guys were very enjoyable to be around ! Dusty and Hannah
Just bought my new truck and worked with Hugh Larsen. The process was smooth and handled efficiently. He kept things straightforward, answered questions when needed, and got me through the purchase without any hassle. Appreciate the help getting it done.
They are consistent it was a big deal to have my vehicle clean when I picked it up it was they communicated well with me
Everyone with whom I had contact was personable and professional. Larry was patient and kept showing us vehicles
Excellent job with getting the paperwork in order so that the purchase was done quickly and seamless! Kudos to Juan for jumping in and getting everything in order
Amazing customer service! The dealership is a family atmosphere and they take care of all of my service needs.
Total professional and business smart. I would recommend anyone looking for a great deal and a decent car note to shop with you.
Dewayne and his whole service team were outstanding! After the initial inspection, we were provided with a very helpful & informative video that walked thru their diagnosis of the problem & outlined the recommended repair. And even though it took a day or two longer than we had thought initially, they found & fixed the problem for a lot less than we had (anxiously) expected. Everyone we dealt with at the dealership (including the front receptionist, whose name I don’t know, but who kindly helped arrange a short ride for me to be dropped off at the Enterprise location ... Read More DealerRater - Jul 1, 2025
Mr. Hugh was awesome. Made my process very easy. He was also patient and found me exactly what I wanted.
Chris was very professional and went above and beyond. He was prompt, available and came through.
Great service experience. Drop off was fast, work was clearly communicated, car was ready quickly, and pricing was fair.
Fantastic! Love the video the tech sent with diagnostics. Chris was the bomb! Only downside was my receipt said I declined recommendation for brake pads when the recommendation was to replace pads IF I wanted to stop the squeak as the pads were in great shape per technician.
I enjoyed my Chevy Tahoe purchase, but I am in love with my Cadillac Escalade. Thank you Larion for making it happen!
So professional!! Anticipated the options I should’ve considered! I would use Richard and Larry again for our next purchase!
Come see my guy Larion Downs! He is absolutely easy and great to work with. He knew what vehicles they had and got to know me in a short period of time and was able to make great suggestions for me. So much so that I purchased two vehicles from him!
Provided great customer service. Wait times were not long as promised. Only negative comment would be the TV and Wi-Fi not working in the waiting area.
Larion Downs was great. He assisted us take a look at multiple vehicle and was kind and considerate
Great service with Chris. Took care of The details I needed. I would recommend this dealer
Larion Downs was absolutely great! He pursuaded me to update my vehicle without being pushy. He completely customized my new Yukon XL. I definitely recommend him.
Chris is the best! He did the best job with delivering this Hummer. He should be totally acknowledged
Hugh Larsen went above and beyond to provide excellent service. Super grateful for a pleasant experience.
Chris Curry was an absolute pleasure to work with! I would highly recommend him to anyone!
Very professional and thorough. Always efficient and on time and accurate with service. Very good
Jim Ellis dealership offers outstanding service, knowledgeable staff, quality vehicles, and a truly exceptional car-buying experience.
Hugh Larsen was amazing! Incredibly helpful, patient, informative and kind. A true one of a kind salesman!! Thank you Hugh for all your hard-work and for getting the deal done!
Larry was very professional and helpful in helping my daughter and I buy two new cars. I would highly recommend him to future buyers!! He has such a positive, helpful attitude and would use him again in the future!!!
Chris was very responsive and patient as we worked through the decision making process. Very pleased.
Chris is an exceptional sales leader. He was courteous, attentive, and extremely knowledgeable during the entire process. Highly recommend Chris
it was very clean, welcoming, and comfortable. the staff was very friendly and welcoming to us
Great price Worked well for buying. After service is terrible No return phone call from mgr Sending service to Carl black. Will not buy from this dealership again. No help on ev charger. No info on how to work the car. Called parts and asked for home charger was told they are on back order and they’d put me on the list. Called other places and they had 5 in their inventory.
Staff was professional and easy to do business with. I found the right truck at the right price, and they were even able to deliver it to me. Very smooth process.
Larry was super helpful during my car search and the dealership as a whole was awesome!
Thank you Naiya for promptly answering my emails and helping me find out vehicle! I appreciate all your efforts, awesome customer service!
Excellent customer service, outstanding knowledge, and helped us understand the unknowns of buying a vehicle.
Awesome Customer Service very attentive to detail. Great sense of humor good guy thanks so much Chris. Appreciate you.
Larry was kind, professional and knowledgeable. He took the time to understand the type of car I was looking for and patiently answered all my questions. I highly recommend Larry.
Chris, Jaylan, and Rich from Jim Ellis Buick GMC were an absolute pleasure to work with. Very knowledgeable and really made my son's car buying experience great!!
Chris was awesome with the sale of my new 2025 GMC AT4. Did the entire sale over the phone and text was very convenient. Got the deal where we wanted it, came in bought the truck! Easiest buying experience ever!
They were very quick and amazing to work with they took very good care of me while we were buying the truck
Extremely personable and super helpful. He made the process uncomplicated and genuine. Thank you mucho!
From my initial phone call to final handshake, Chris was a pleasure to work with. His genuine demeanor was everything a quality sales experience should be.
Great working with Chris. Second vehicle purchased over last 11 years, enjoyed the experience. Thanks
Great service. Found the perfect vehicle. Took out the time to make sure my questions were answered I'm not an easy sale he made it easy for us we will return to Chris for future business I highly recommend
Very friendly staff. Kept me updated on the repairs to my vehicle and clearly explained what the repairs entailed. This was my first experience with Jim Ellis but would definitely return for any future repairs.
The service technicians were very professional, unfortunately I have taken my car there twice for the same issue. Both times my check engine light was on, but do to the 24-48 hours diagnostic time frame, the light was off the second time when it was time to service my vehicle. The service tech sent a video showing that everything is fine with the vehicle., which I know isn't the case. The video that I sent to the service department showed exactly what the issue is. The orange light and the red M light on the gear shift were blinking, ... Read More DealerRater - Jun 11, 2025
Well all I can say is he did a great job taking of me. Will recommend to my friends. Best salesman I have ever dealt with hands down.
It was a simple problem, but it got resolved quickly and efficiently. Courteous service. I was pleased with the fast service and car wash I received. Video was helpful.
Great service on helping identify and purchase our new vehicle. I was able to get the deal I came in looking for. Larion was very attentive in understanding our needs and locating the right vehicle.
For new GMC truck made me pay for oil change that was covered for first 20k miles. Told them it was covered and still made me pay the $210 to get my truck back without researching it. So now burden on me to get my $ back. Wasn't Chris. Was Ted W. I've bought 2 new gmc's from you.
Good dealership they didn’t really have what I wanted which was a sunroof is what I really wanted in the vehicle I purchased but overall it was still a good experience. I would recommend this dealership to friends and family
They were very friendly and knowledgeable about the cars I was looking at and they made the process quick and easy so I was in and out with my car of course
Chris and team were fantastic! They truly listen to the customer and helped me with my buying process after a disaster at previous dealership where they lied and tried to sell me an alternate as something better. Chris took the time to explain the new features on my vehicle & followed up to make sure I was satisfied with my 2025 GMC Yukon! Jim Ellis has earned my business in the future and all of my recommendations for others as best car dealership in Atlanta! Don’t dread car shopping when you to to Jim Ellis Buick GMC Atlanta…..and ask ... Read More DealerRater - Jun 4, 2025
After I received; my Truck from a small repair auto shop, that would had clean every red penny from my pockets; I called Jim Ellis GMC and Cadillac on Peachtree Rd. hoping for sale on new SUV, in the beginning of March 2025. There's a young man there; who has kept my vehicle safe and stayed in communications with me, after listening close to my situation til this day; for again I'm a 100% SC Veteran, who has been out of transportation since I check-in my truck; at the truck clinic. Vet, N much need; somebody please help, monthly IC- $7,300.00 ... Read More DealerRater - Jun 3, 2025
They were very friendly and professional. Chris Curry, Richard, and Patrick were very helpful answering all of our questions and concerns. I would definitely recommend them to anyone interested in buying a Buick or GMC vehicle. Keep up the good work guys!
Got all the problems taken care off . Great communication and professionalism. Thank you for everything
Christ provided Great customer service and went above and beyond Chris called to update me on what was going on with my vehicle consistently
Fast and friendly service, Jeep was waiting on us when we arrived . Juan was very knowledgeable , basically we got another Jeep ! THANK YOU Juan !!! LOVE MY NEW RIDE!
Chris kept me updated on my car progress. Offered to assist setting up a rental car for my next visit.
Great Larion is great - look forward to do more business in the future Larion is great - We look forward to do more business in the future
I definitely recommend Jim Ellis Buick they do a great service I love their work
They are clean efficient organized. Dewayne was very helpful. He even hooked me up with a rental car.
I liked the attention they give to everything, Even sent me a video, I do wish the videos were more interactive but this is better than anyone else.
I found Richard Bishop and his team excellent and helpful in the entire process of purchasing a new GMC Acadia.
They were very helpful, friendly, and efficient. Ted exceed my expectations when I requested assistance with issue.
They were courteous. The work was done efficiently. I was pleased with the timeliness for completion.
Phenomenal dealership with great customer service! Huge shout out to Hugh Larsen! We conducted business over the phone, and he was very attentive, ensuring that I got exactly what I wanted. Hugh remained engaged throughout the delivery of my vehicle to CA and continues to check in.
I had the unfortunate luck of finding a large bolt with one of the tires on my 25 Sierra while staying only 1 night in Atlanta. I had to quickly call around and find someone with the same tire in stock that could do the service today. I called and spoke with Chris P and he was able to verify inventory and book me in for 5pm today.
Upon arrival Chris was friendly, efficient, and knowledgeable. He got my truck back into the shop right away and kept me abreast of everything as the service occurred while also showing me around the ... Read More DealerRater - May 13, 2025
The staff we encountered was very friendly and helpful through the entire buying process. Stacey was great to work with and should be commended for this. He stayed late and made sure everything was done properly. The finance person was great to work with as well.
They didn't reset my oil change setting When they change my oil, they did not reset my oil change light
Outstanding dealer Hugh and Richard Bishop. Took good care of me in a timely manner.
It was a great experience!! He told me it would be a few hours and he was exactly correct!! He was very kind and professional. Thank you!!
Mr downs was extremely knowledgeable about the hummer 3X SUV better then the other dealerships I visited and answered the many questions i had. Jim Ellis GMC gave me a great deal and listened to what i wanted in my vehicle compared to 3 dealerships i has visited. Thanks Mr Marshall
The experience was fantastic. Everybody was very helpful. I will definitely recommend Patrick and Larry
Very friendly, knowledgeable and personable. Got me in and out and helped with my rates. Gained a returning customer!
Excellent service fast and friendly no hassle or over selling. Very professional and accommodating sales team
Professional, responsive, friendly and great service. Goes the extra mile to make you happy as a customer.
Franceli in Finance was great. She above and Beyond to help me. Jose Ramirez thank you
My experience with Jim Ellis was superior to all others. The staff were efficient and friendly. The process was painless and quick!
They make you feel like family when you drive up for service. Honest and fair advice about your vehicle.
Listen to any complaints and react on them Listen to any complaints or concern and react on them making you feel real comfortable doing business with the dealership.
I came in for a general oil change and the tire rotation at Jim Ellis Buick GMC Atlanta. After leaving the dealership, I discovered an oil leak due to improperly sealed components. I was headed on a ministry related business trip and could've been left stranded, had I not made a timely call to the manager. This situation could have resulted in severe motor damage. I'm very disappointed with the lack of attention to detail. While I've had a good experience at Jim Ellis in the past, this has left me seriously reconsidering future visits.
They're very understanding that we love the experience/knowledge. The transaction was very excellent. Job Well Done!
The follow-up phones calls from the beginning to the end of the purchase were prompt. All questions were answered and the financing went smoothly.
Every aspect of my experience was positive, from start to finish. The service manager handling my case, Chris Pennington, went above and beyond to make sure I got the best resolution possible, while also keeping me informed every step of the way.
My case was complicated and time consuming: a faulty water pump repair from a dealership out of state, and improper towing that destroyed my rear differential. Chris went out of his way to advocate and fight for me when the out of state dealership tried to deny having done the repairs in the first place, and then when ... Read More Facebook - Apr 16, 2025
Good customer service.😀
It was a pleasant, quiet and nice experience. Rodney was not pushy and answered all of my questions
Knowledgeable and courteous Mr. Downs did an outstanding job. Having bought many cars; he is an asset to your dealership.
Quick and professional Excellent customer service very professional my salesman went above and beyond I'm grateful
Es un buen diler y tambien son muy amables con los clientes buen servicio se los recomiendo.
Larsen Hugh is very knowledgeable and professional with the understanding of his customer from the beginning of the road to the end of the road. I was so impressed with his expectations through it all. Job Well Done!!
Dealership was very welcoming and treated my family well! We were offered waters immediately and helped every step of the way!
Mr Gaines was good and respectful Hated the amount of time it took to complete the process. Dealership should consider a paperless process and reduce paperwork
Super quick and easy Chris listened to my needs and helped us process quickly Ok
They are very good they work with u tell u everything u need to know bout the car front desk could be leak wen u enter
The team was very professional and nice. They did a great job showing and explaining the features and benefits of the car.