Customer Testimonials
Everything was to my expectations. Thanks!
Super easy to work with when I had to have my car towed for emergency service.
Ted in service is always great to deal with fair on pricing, he keeps my Buick running smoothly.
Blake is the best salesman in GA. I’m calling him for all cars I need in the future. Thanks Blake
Friendly service, knowledgeable and would refer my family.
Went in for an oil change service was great, just took a little longer than Ithought.
The service advisors and front desk customer service personnel are all very kind. The service coordinator for my vehicle in and out in just over an hour for oil change and tire rotation and eval
Great experience. Chris did an awesome job answering all my questions and getting me set up in my new vehicle. Highly recommend
Wife?s Yukon XL broke down, had it towed to Jim Ellis Buick/GMC. They diagnosed it and fixed it within a day. I thought it would take at least a week. Great service experience. We will be back.
Well I cancel 3 times the appointment, and when I got there, they was awesome. Good customer service. I really recommend it. Thank you.
Helpful and really polite did push or rushed to make a sale I appreciate it everything
Excellent Customer, great manners, very prompt, very polite and knowledgeable. I will recommend to another customer.
I just purchased a 2023 GMC Sierra from this dealership! Jason Strong is the Branch Manager that I worked on my financing for the purchase! He is very, knowledgeable, patient, thorough! He made the process as simple as possible! He answered all of my many questions in a timely manner and made sure I understood the process every step of the way! His Customer Service was over and beyond what I expected!!
Straight forward, honest. Fixed my vehicle.
I was very satisfied with the service I received. They were patient, knowledgeable, and provided excellent customer service. Ricardo, Dwight and Jason went above and beyond. I have told people about my experience and awesome service.
Found problem and solved.
Every aspect of the dealership was very professional, very knowledgeable and handled their business very well
Very helpful explanations of what needed to get done. Thank you!
Team Jim Ellis is the top dealership in Atlanta. Call Ricardo for your car needs!
Needed a new battery, they did it as quickly as possible, washed my car and installed the battery, no problem
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Blake was friendly & knowledgeable. He made us feel confident in his expertise and Looking forward to working with him.
Went to the dealer pretty late , but Irwing took care of me and helped me out , I was able to get the truck I wanted and they helped me out with a good deal. Definitely recommend this dealership.
My service experience was excellent. Jason and John Jones have been terrific in taking care of my service needs.
Mr. Blake was wonderful. He took very good care of us during our search for a new vehicle. My husband and I both got to test drive the vehiclem. He was very nice and helpful.
We were happy with Blake Kenya and service he provided. We are pleased with our vehicle.
Great transaction and service. Questions were answered quickly and correctly. Would recommend to everyone I know.
Very communicative. I only got a simple oil change however I felt like I was family as soon as I walked in. Not to mention the remarkably clean women?s restroom. Thank you GMC Atlanta.
The Jim Ellis Team is exceptional. Every level of employee shows gratitude and they are all knowledgeable. Nowhere else to shop. Period!
Excellent experience with service advisor John Jones
John always provides the best customer service experience. I appreciate his help and explanations. Thank you
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Irving was very friendly and very responsive to all questions my family and I had about the vehicle we were interested in. He took the time to show and demonstrate all the important features of a vehicle very similar to the one we are interested in purchasing. Pricing for a factory order was given in a timely manner, but I have not yet made a decision on proceeding to negotiate a final price.
Work was done quickly. I was originally told it would take a couple of hours to complete. I requested a ride home but after 45 minutes no one came to the waiting room. When I inquired when I would be driven home I was informed that an Uber was never called. How ever the work had been completed so I was able to leave with my vehicle.
Ricardo was very helpful and I appreciated his low key approach. He was very knowledgeable and patient with me during the process.
I had a great experience at Jim Ellis Automotive. All my questions were answered in a timely manner. My salesman Blake Kenya is the best.
Good customer service and they work with u make u feel like family good deals
(Translated by Google) Excellent service (Original) Excelente servicio
Very professional staff. Fixed my truck in a timely manner.
Amazing service
Went to buy a car and was greeted by Irving. He was very helpful with all my questions. All in all it was a great experience. Would highly recommend.
La mejor atención a cliente que e tenido en una compra de autos! Si quieren a alguien paciente y con mucha experiencia busquen a Irving Reyes para que les ayude a encontrar su camioneta! Estoy muy feliz con mi compra y regresar con el de nuevo cuando busque otro vehÃculo.
Did what needed to be done was fairly fast and easily done to my satisfaction
No hot chocolate for the machine, replenish the pouches often. Otherwise I only get the truck serviced at Jim Ellis, great experience every time.
I always have an excellent experience with this car dealership. Will continue to do business with this establishment & with Irving Reyes in the future.
Second vehicle from Jim Ellis and always professional, fast and incredible customer service! I’ll never buy a car at any other location!
Irving was very helpful while being on the market to purchase my vehicle. Answered every question. Sent pictures and videos as requested. Pointed out any flaws if any that didn’t show on the pictures so there would be no surprises. He took the time to listen to my needs and budget, and had several quick recommendations. Love my 2014 Jeep Jk! Their selection of cars has a wide variety. The entire experience was a pleasure. I will be back next time I’m in the market!
Very satisfied with the advisor and the service work performed.
They were easy to work with and provided me with answers to all my questions.
Irvin is a great person and a fantastic salesperson we had a great attention with him..
Irving Reyes, is a very helpful sales guy when it comes to purchasing a new vehicle. I wouldn't buy from anyone else. I love my new Cadillac.
Irving Reyes Look out for me and my family. went out and beyond to get me the best deal. great service!!
Fantastic experience with Dwight and Linsey. I found the vehicle online, came to test drive and purchased in a matter of days. One of the best experiences in the car buying process that I have had in recent times. Linsey did an amazing job answering all questions and facilitating the deal, keeping me informed throughout.
Jim Ellis was Very helpful with the vehicle i picked out and the process was quick and easy would recommend them to anyone looking to buy a quality vehicle
John Jones, was Awesome! First time coming to get vehicle service and will be back.
Great team from sales to management to support to finance. Kept the process smooth and comfortable even though it was long.
John took care of all my concerns in a timely manner and had everything set up for me to pick the car up and go
Excellent experience with both sales and service.
Service representative was friendly and helpful. I had only one issue. When my service was completed my car was parked a distance from the service department. I had look for my car. No explanation as to why and no apology.
This dealership has amazing employees who are qualified and want to do what is best for you.
Mr. Kenya was very knowledgeable. He was friendly and knew exactly what I wanted and needed for my new truck. Great customer service experience.
Excellent service and explanation of inventory by sales person Blake Kenya. I will return as soon as there are more trucks to choose from.
Friendly and proactive staff at this Jim Ellis dealership. Looking forward to continuing with service visits here.
My service guy Ted is a class act! His communication was top notch! Much appreciated!
Smooth process. Would buy from Jake at Jim Ellis GMC again!
MY TRUCK NEED AN ELECTRICAL DIAGNOSTIC, WHY ARE THERE NO LOANER VEHICLES AT THIS FACILITY? or IS IT JUST BECAUSE I ASKED?
Very professional. Fixed right the first time plus in and the same day. I would recommend them to anyone who needs prompt professional service.
Polite and responsive service advisors show professionalism and courtesy answering questions and addressing issues/concerns. Their communication was top notch.
It took a really long time before my vehicle was looked at, but once it was diagnosed it was repaired quickly. Like all dealerships, the cost was too high.
I was pleased with the service
Always prompt, courteous service completed on time.
Genuinely the best service. Quick and easy. This was my third time taking my 2018 Encore for servicing and i truly feel like family! Thank you guys for all you do.
When I purchase the vehicle they were supposed to order the sensors for my tire pressure and I still have not received that and now the oil light is coming on when starting the vehicle
Great experience.
I make sure the customer is satisfy and been nice professional with care always recommend
I have had 2 experiences with this dealer. One was to purchase accessories and the other was to get service. The accessories purchase was easy and smooth. The service experience was also smooth. I went to another GMC dealer, and the experience was awful. The waiting facilities are not that great, but then I'm also comparing it to a Lexus facility which is where i went before.
Excellent customer service. The best dealer in customer service
They gave me exactly what I need or change and everything and Service Advisor work with me he was really nice and I enjoyed my time there and I’ll come back again and get my next oil change
We had great service at Jim Ellis Buick. We would use the again in the future
Jim Ellis is a great place for service on your GM car or truck. John Jones in the service department will take good care of you and your car.
Performed standard maintenance, found additional issues, took care of them no problem, same day service
Excellent service, as always. Repairs were very extensive, but completed in a timely manner.
They did a good job..the guy that helped me Keith... was really the man! Thank U for working there
Great experience overall. I am pleased with the purchase of my GMC Canyon
Fast friendly service. Got in and out quickly. Staff very knowledgeable and cares about your time
Have always had great and efficient service here for routine maintenance on my 2019 GMC Sierra
It was easy to get an appointment. The service adviser was polite, helpful and efficient.
Disappointed with no loaner or rental car available. Majority of work was recall
Car delivered at time promised. No pressure for additional services.
Friendly, courteous service completed on time always.